Shipping policy

Shipping Policy

At Ciao Baby, we strive to make shopping for your little ones as easy and convenient as possible. Below, you'll find the details of our shipping policy.

Shipping Methods & Costs

We offer Standard Shipping for a flat fee of $8.99. All orders placed on our website will be shipped via our standard shipping method and are expected to arrive in 3-4 business days.

Processing Time

• All orders are processed within 1-2 business days (Monday through Friday, excluding holidays).
• Orders placed after 12 PM EST or on weekends will be processed the following business day.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number and a link to track your package. You can track your order at any time on our website or directly through the carrier's site.

International Shipping

Currently, we only offer shipping within the United States. We do not ship internationally at this time.

Shipping Restrictions

• We do not ship to P.O. Boxes.
• We may be unable to ship to certain remote or restricted locations. If this applies to you, our customer service team will reach out to discuss alternative options.

Lost or Damaged Packages

In the rare case that your package is lost or damaged during shipping, please contact our customer service team at [email/phone number] within 7 days of receiving your shipping confirmation. We’ll assist you in resolving the issue as quickly as possible.

Returns & Exchanges

If you’re not completely satisfied with your purchase, please refer to our [Returns & Exchanges Policy] for more information on how to return or exchange your items.